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Please read carefully:
All artwork is stretched and mailed ready to hang on your wall.
All shipping is FREE and included in the cost of the purchase.
Please typically allow 3-5 Business Days for Order Processing & Fulfillment
After checkout, once the order is confirmed, we will send you a notification as soon as the item is shipped with tracking, if available.
If anything is damaged during shipment, contact me, and I'll either replace the piece with a new one or fix if I can.
If you live locally, I can have it hand delivered (also included in the price) and will reach out to confirm timing if this option is available to you.
Shipping times vary globally. All times below are estimates:
USA/Australia/New Zealand: 1 Week (approx. 5-7 business days)
Canada: 1 Week
Europe: 1-2 Weeks (approx. 10-14 business days)
UK: 1-2 Weeks
Other: location dependent.
Order Delivery is varied dependant on your location. Please allow 5-7 Business Days before reaching out to better estimate your timing.
Please note that we do not have control over shipping times or delays. If you have questions about your delivery status, please do not hesitate to Contact me! I'm here to help!
Please note that we do not have control over shipping delays. Possible reasons for a delay include:
1. The parcel is awaiting customs inspection in your home country
2. The parcel is awaiting space availability on the shipping aircraft
3. Parcel simply needs time to go through the system - some cities take longer to process items than others
PROCESSING & TRACKING
Tori Swanson processes orders on weekdays (Monday through Friday, excluding holidays). Once your order is fulfilled, you will receive an e-mail confirmation with tracking information (if applicable) once your order has shipped.
Please Note: Tracking Numbers are NOT mandatory, and instead are a provided as a courtesy to our customers.
RETURNS & REFUNDS
Tori Swanson offers returns, exchanges, and refunds on a case-by-case basis.
See our Return Policy: here
Tori Swanson is not responsible for destination country tax and/or duty charge if incurred. Buyer will be held accountable for any restrictions, duties, taxes, and any other fees collected from the destination country, prior to ordering.
Please Note: Delivery estimates do not include delays caused by customs.
All orders are processed in CAD at the most current exchange rate.
If an error such as an incomplete address is made during the input of your order in the checkout process, Tori Swanson has the right to charge a fee of up to $100.00 for all US orders and up to $100.00 for all International orders in the circumstance of a parcel requiring to be re-shipped.
CANADA POST STRIKE
In the event of a Canada Post Strike, all Canadian orders will be processed, awaiting fulfillment when the shipping option becomes available. If you place an order with a Canadian Shipping Address, our support team will contact you via email for further instructions. Please note, all wait times and delays occurred as a result of the Canada Post Strike do not fall within the allowable timeline outlined above in our Shipping Times.